Services 4.0 is Singapore’s response to the Services and Digital Economy (SDE) Technology Roadmap (6.26MB), envisioning Singapore delivering next-generation services that are end-to-end, frictionless, empathic, and anticipatory to customer needs.
With the service economy evolving from the era of manual services (Services 1.0) to the era of efficient, internet-enabled services (Services 2.0), then to self-services enabled by mobile, wireless and cloud technologies (Services 3.0), the next phase will be one of seamless services that are end-to-end, frictionless, empathic, and can anticipate customer needs in an unprecedented way using emerging technologies (Services 4.0).
Download the Executive Summary (986.97KB) for an overview of Service 4.0
Services 4.0: An Evolutionary Journey
In Services 4.0, businesses will need to meet changing customer needs quickly, innovate and create new value in order to differentiate themselves from competitors beyond price.
Emerging technologies will make it possible for businesses to automate repetitive tasks and achieve higher productivity. However, as customers still demand human interactions, businesses should unlock growth by offering human-centric services enabled by emerging technologies. Both worker augmentation and automation will ultimately lead to the creation of new and enhanced jobs for the economy.
To support Services 4.0, the ICM ecosystem will need to respond collectively to deliver solutions that are as follows:
Services 4.0 Hub
Cloud Native Architecture
Cloud Native Architecture provides companies with easier access to emerging technologies, making it more cost-effective and scalable for them, while meeting customers’ demands in an agile manner.
"When we go cloud native, we turn to component services and create solutions by stitching different components from the marketplace. This allows us to respond quickly to customer demands, speed up workflow, encourage efficiency and give service providers an edge in product creation."
The SG:Digital Cloud Community
30 companies and associations from leading enterprises have come together to form the pioneer batch of SG:Digital’s Cloud Community, which promotes the adoption of the Cloud Native Architecture.
"What it means for our companies is that we will not only be able to grow in Singapore, but also regionally and globally because Services 4.0 allows businesses to reach out digitally beyond physical boundaries."
President, Electronics, ST Engineering
“Because Janio is on the cloud, we can expand our capacity very quickly. For instance, we are able to increase our competing capacity in just 3 clicks.”
Co-founder and CTO of Janio
Making Services 4.0 a reality
To support companies’ participation in the Services 4.0 ecosystem, IMDA has initiated the following projects.